CLOUD FOR CUSTOMER
WHY SAP CLOUD FOR SALES?
SAP Cloud for Sales provides your sales team a mobile selling platform. Regardless if working from home, on a plane or anywhere out of the office, your organization will benefit with sales automation, real time data, analytics and insights to support all the opportunities and account management of your customers’ buying journey. Having the right sales tools in today’s digital economy will definitely boost your business revenue and profits new levels!
FEATURES AND CAPABILITIES
Account Management and Intelligence
Opportunity Management and insight
Real time analytics
Collaboration and Social Selling via social media
Back office integration with various work tools
Emails and notes integration
Sales planning and forecasting
Sales performance analytics
Sell smarter anywhere or anytime from your tablet or phone, even when offline.
Enable your sales team with easy and user friendly interface to perform sales processes.
Create leads and opportunities by just scanning business cards through mobile devices
Flexible quoting capabilities with internal or external pricing via integration of ERP/CRM
Track all related activities in order to tasks, phone calls, appointments or emails
PLAN SITE VISIT
Unlike traditional CRM, C4C comes with a super function that allows sales personnel to plan their site or client visit at anytime and anywhere. With just a simple device, sales personnel can organize a list of accounts to be visited and schedule daily route plans. With the capabilities of Activity Planner, it ensures tasks and surveys are properly executed onsite.
WHY SAP CLOUD FOR SERVICES?
Today’s customers are more demanding. They have access to more information through various channels and expect to engage with your organization to get their service request resolved quickly. With SAP Cloud for Services, your call centre agents or field service technicians are able to serve them through their preferable communication channel and execute service orders anywhere at the right time!
WHY SAP CLOUD FOR SERVICES?
Serve your customers in their preferable channels ( Web, Email, Social Media, Phone etc)
View 360 degree of relevant customer insights on their historical interaction and data
Route service ticket to the right service agent/technician at the right time through resource scheduler
FIELD SERVICE MANAGEMENT
Complete mobile access to customer information and work-progress for your field service technician and service manager
Real time inventory information so that field agents can order spare parts from their device
Resolve service request and even generate quotation during onsite visits
WHAT DO WE OFFER?
CRM solution life cycle management - Sales, Service and Marketing cross functional process design to adapt your business needs by CRM life cycle management.
System Integration – By having SAP solution in place, we can provide a complete business solution by integrating c4c to your existing on premise or other cloud solutions
Take care of future system upgrades and ensure your business is running on an up to date system. This helps you lower the development cost and increase your ROI.
You need the right team to provide customized integration / solutions to suit and fulfil your company’s specific needs. With our experts having multiple years of experience and knowledge behind them in various business industry sectors, we are able to integrate SAP C4C to your SAP Marketing Cloud to offer you ideal business solutions.