Solutions > Helpdesk

Good Customer Service Is Difficult

Utilise less manpower to improve your relationships with customers and solve issues fast with our customer service management module. Automate task assignments, analyse ticket traffic and improve the knowledge base on customers easily with our solution.

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Keep Your CustomersHappy And Paying

Real-Time Insights

Real-time insights dashboard helps to identify bottlenecks and implement best practices faster in SaaS help desk.

Omnichannel Communication

Makes it easy to convert all interactions into data so your support team doesn't have to juggle between apps.

Automate Ticket Assignment

Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team.

Monitor Performance

Reports to monitor the performance of support team and analyse ticket traffic (including open and closed tickets).

Customised SLAs

Personalise customer experience with SLAs (for support policy, response and resolution times, etc) based on the expectations set with customers.

Customer Portal

Customer can track the status of issues in the portal, let them reap the benefits of full transparency — opening sales orders, tracking shipments via delivery note status, raising issue tickets, and tracking resolution details.

Track Issue Progress

Handle incoming query from customer via email and automatically create an issue in system and track issue status accordingly.

Knowledge Base

Reduce ticket load by creating crisp help articles and FAQs, so that service team can work on the complex issues that need their attention.

Maintenance Visit

Create maintainance visit to track the maintainance status, person responsible and its schedule of completion.

Scheduling Maintenance Visits

Using the Maintenance Schedule feature to avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.

So, How Do YouAutomate?

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