Good Customer Service Is Difficult

Real-time insights dashboard helps to identify bottlenecks and implement best practices faster in SaaS help desk.

Makes it easy to convert all interactions into data so your support team doesn't have to juggle between apps.

Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team.

Reports to monitor the performance of support team and analyse ticket traffic (including open and closed tickets).

Personalise customer experience with SLAs (for support policy, response and resolution times, etc) based on the expectations set with customers.

Customer can track the status of issues in the portal, let them reap the benefits of full transparency — opening sales orders, tracking shipments via delivery note status, raising issue tickets, and tracking resolution details.

Handle incoming query from customer via email and automatically create an issue in system and track issue status accordingly.

Reduce ticket load by creating crisp help articles and FAQs, so that service team can work on the complex issues that need their attention.

Create maintainance visit to track the maintainance status, person responsible and its schedule of completion.

Using the Maintenance Schedule feature to avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.